Education
TRADE SCHOOL
Ammattiopisto Luovi HELSINKI
2009 – 2012 TV & MOVIE PRODUCTION
CERTIFICATION
AMIEDU HELSINKI
2019 – 2020 TEAM LEADING & SUPERVISORY ROLES
Skills
I have a demonstrated history of 8 years in customer service field as well as 1 year working as a store manager to great success.
Work experience
Holvi Payment Services Oy
03/2020 - 03/2021
Customer Support SpecialisT
Holvi is a Finnish Fin-tech growth company providing entrepreneurs with banking, accounting and bookkeeping preparation services.
At Holvi I worked as a part of our dedicated Finland/UK customer support team serving customers on the phone, chat and email, reporting any bugs or issues to our development team and supporting our operations team with their customer communications.
SWAPPIE OY
01/2019 - 12/2019
08/2018 - 12/2018
RETAIL TEAM LEAD
CUSTOMER SUCCESS SPECIALIST
Swappie is a marketplace for buying and selling refurbished iPhones safely and affordably. In 2019, Swappie got an honorary mention from Sitra for the top circular economy company of the year in Finland.
I initially started as Customer Success Specialist, but demonstrated leadership and skill in developing sales and was quickly promoted to Retail Team Lead for the store.
As the Retail Team Lead, my tasks included recruiting new employees, training and tracking key figures for sales and reporting them forward within the company. I also designed and launched a new flagship retail store in June 2019 to Iso Omena.
WOLT ENTERPRISES OY
01/2018 - 05/2018
COMMUNITY OPERATIONS ASSOCIATE
Wolt is a rapidly growing food delivery company.
I worked for 5 months as a Community Operations Associate, assisting customers with their orders on chat as well as supporting restaurant partners with technical help and maintaining the partners menus.
CHEAPSLEEP FINLAND OY
07/2016 - 12/2018
07/2018 - 09/2017
MARKETING SPECIALIST
FRONT DESK RECEPTIONIST
CheapSleep Hostel in Helsinki is the largest hostel in the Helsinki central metropolitan area.
As Marketing Specialist for CheapSleep, I was in charge of the visual identity of the brand as well as coming up with campaigns on various social media. I produced videos on YouTube as well as ads and graphics for Facebook.
ACADEMIC WORK
12/2017 - 05/2018
JUNIOR IT CONSULTANT
Working as a consultant, providing graphic design & website development services for customers of AW. One larger project coordinated and finalised by me were the websites for Buying Service Oy.
TUI FINNMATKAT
04/2016 - 07/2016
GUEST RELATIONS HOST
I worked as a destination guide for TUI, the largest global tourism company. I worked closely with a multinational team of Guest Relations Hosts and together we were in charge of the comfort of our guests and with any issues during their holidays.
Tasks included quality control for the hotel, arranging excursions for guests and excursion sales.
